PHL Credit Guide & Privacy Statement

This document provides you with information relating to our activities and those of our credit representatives. It contains information about various fees and charges that may be payable by you to us, as well as about certain commissions we may receive from a licensee when we are acting as a credit representative, or we pay to certain third parties. It also contains information about what you should do if you have a complaint or dispute in connection with our services as a credit representative.

What is a Credit Representative?

A ‘credit representative’ is a person who has been authorised by a credit licensee to engage in specified credit activities on behalf of the licensee. Our licensee is BLSSA. BLSSA is a member of the National Australia Bank Group of companies (National Australia Bank Group).

What is Credit Assistance?

We give you credit assistance when:

  • We assist you to apply for a particular loan or lease;
  • We suggest you apply for a particular loan or lease (or suggest you apply for an increase to an existing loan);
  • We suggest you remain in your current loan or lease.

The Assessment We Need to do Before Giving You Credit Assistance

Before we provide credit assistance to you, we assess whether the particular loan or lease is suitable for you. To do this, we need to make reasonable inquiries and verify that:

  • The loan or lease or increase will meet your requirements and objectives; and
  • You can meet the proposed repayments. We won’t be able to give you credit assistance if our assessment shows that:
    • You won’t be able to meet the proposed repayments without substantial hardship; or
    • The loan or lease won’t meet your requirements or objectives.

Getting a Copy of Our Assessment

If we provide you with credit assistance, you can ask us for a copy of our assessment any time up to 7 years after we provide you with a credit assistance quote. To request a copy please contact us. We will provide you with a copy

  • Within 7 business days after the day we receive your request provided you make the request within 2 years of the date of our credit assistance quote; or
  • Otherwise, within 21 business days after the day we receive your request

Getting a Copy of Our Assessment

We act as a credit representative for BLSSA. We are authorised to engage in credit activities including providing credit assistance on its behalf.

Subject to meeting credit criteria, we are able to assist you to obtain loans and leases for you from a broad range of lenders and lessors through our Broker Group. Our Broker Group does not require us to recommend any particular lender and our Broker Group does not set any quotas or obligations on us relating to recommending any particular lender.

The Broker Group’s panel of lenders includes a number of lenders and loan distributors that are part of the National Australia Bank Group. These include National Australia Bank Ltd and PLAN Lending Pty Ltd.The following are the lenders or lessors with whom we generally conduct the most business:

  • ANZ
  • Westpac
  • Bankwest
  • Plan
  • Lending
  • NAB
  • CBA
  • ING
  • Suncorp
  • ME
  • Bank
  • Beyond Bank